Tuesday, September 23, 2008

Internet Services in Thailand

Whatever you do, don’t sign up with TOT. TOT is the mafia of telecommunications. They dominate the country with their sub standard and more then expensive Internet services. I would love to have gone with True, faster lines at cheaper price. But unfortunately, their lines do not reach the area which I stayed. This is not like Singapore, wherever you stay you have a choice of all providers, thanks to the first-class nationwide infrastructure superior in all ways to that of backwards Thailand.

The killer tear in your balls is when you pay your bills late. There is simply no way in which you can re-activate your services except to visit their elusive and difficult to locate main offices. If only this was True, their branches would be all over Bangkok and you could just walk in and clear you issues. TOT is as hard as a stubborn piece of shit hardened in the sun. They cannot re-activate your line, or to have your late payment invoiced in the next upcoming bill. They simply cut your lines and say “no-pay-no-line-sorry-na-ka”. As busy businessmen traveling lots and mostly not home to pay your bills on time, TOT kills you.

And so we have the avenue to go to their web, TOT e-Services they so proudly painted all over their homepage. Then the frustration begins, when the English locale you had chosen keeps switching back to the gibberish Thai characters. I cannot read Thai. And so when you try to pay your unpaid bills online, you will then learn the stubborn hard shit rules applies. The bill is shown, but the payment cannot be made, because you are late! Why in the world did they call it e-Services when it is filled with such a considerable piece of inconvenience? I tell you why. Because it is TOT.

And so I though out of the box, and tried to use their Request-For-Invoice service, hoping the bills will be reset and a new bill sent, so that I can go to the ATM and make the payments. The web site then switched to Thai, and when I clicked on English I was presented with scripting errors. For the love of Buddha, you are a leader in telecommunications and IT, and yet you have crap programmers that never check the web services thoroughly. I tell you why again. Because it is TOT.

TOT, go screw yourselves in the ass the whole lot of you, customer services and all.

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